ALL ORDERS ARE PROCESSED SHIPPED EXPRESS SHIPPING AT STANDARD PRICE MONDAY -FRIDAY (usually takes 2- 3 days to process) .. ARRIVAL OF SHIPPING IS USUALLY 2-5 BUSINESS DAYS ***( ADD 2 - 3 DAYS ON DELIVERY IF IT FALLS IN OR AROUND, DURING ANY HOLIDAY OR SEASONAL HOLIDAY )*** PLEASE BE INFORMED WHEN PACKAGE (S) ARRIVES AT BORDER INSPECTION WE ARE NOT RESPONSIBLE FOR HOW LONG IT TAKES FOR ITEM (S) TO BE CLEARED TO CONTINUE ON TO SORTING & DELIVERY CENTERS IN YOUR COUNTRY OR CITY... WE KEEP YOU IFORMED THROUGH OUT THE PROCESS FROM MOMENT YOUR ORDERED IS MADE & WE TRACK INFORM YOU WHEN ORDER IS IN YOUR CITY & OUT FOR DELIVERY..
Our Shipping Policy
Please allow 2-3 business days for processing, once processed an order will be shipped. It will take 3-5 business days for delivery via EXPRESS Shipping, 3-5 business days in USA/ Canada & 3-5 ( Europe UK Asia ) business days for delivery via EXPRESS Shipping UPS OR DHL express .
Please note orders are not processed or picked up on the weekends. If an item is ordered between Friday after 5 PM to Sunday, it will not start processing until Monday.
If you are ordering a custom item, please keep in mind that shipping may take an additional 2 - 5 days for processing as they are custom ordered.
Business Hours: Monday to Friday 8 AM to 8 PM CST
Customs and Taxes:
Packages may be delayed due to unexpected circumstances such as random custom inspections, or other unknown reasons.
Customs, import taxes, tariffs and item seizures are the sole responsibility of the customers...
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or 15USD redelivery fee to cover postage costs.
In some instances, an order may be split into different packages for any of the following reasons:
Tracking numbers are updated Monday thru Friday at 10AM and 8PM CST. Tracking updates will be emailed upon availability and can be viewed at any time online in your customer account.
Shipping costs are non-refundable. Please be aware of our shipping policy prior to making your order. Shipping price includes tracking information and package insurance.
If it is being claimed that packages have not been received after the 5 business days disclaimer and estimated shipping time, the tracking number provided will be checked by us. If USPS has marked package as delivered, then we are not responsible.
Please be aware that International orders placed without a valid Phone Number could be retained at customs.
We are not responsible for any lost, stolen, or damaged packages.
WE MUST BE NOTIFIDED IN 72 HOURS OF DELIVERY DATE OF PROBLEMS OR WISH TO RETURN ITEM (S) ...
NON- RETURABLE ITEMS : DO TO HYGENIE SAFTY NO RETURNS ON LINGERIE, BODYSUITS, SWIMWEAR OR UNDERWEAR... PLEASE TAKE NOTE BEFORE ORDERING FOLLOW SIZING FOR PERFECT FIT THERE ARE NO RETURNS ON THESE ITEMS.. ALSO ANY ON-SALE OR CLEARANCE ITEMS...